CONTACT POINTS

What does the phrase 'Will be special ordered for you' entail?

This indicates that the product is not currently stocked in our warehouse. We procure 'Special Order' items directly from the supplier upon receiving your order. Typically, we do not maintain inventory for these items.

'Special Order' products may either be shipped directly from the supplier or routed through our facilities before reaching you. The available shipping options will be presented during the checkout process.

Once you place an order for a Special Order item, we will specially order it for you, and there is a restocking fee of up to 15% depending on the item in case of cancellations.

As Roco 4x4, we commit to providing updates on your order within a maximum of 2 business days, offering an estimated time of arrival (ETA) for the item. In the event that the item is discontinued, we will promptly notify you.